From enquiry,to homecoming.
Seven steps, designed to feel less like medical tourism and more like being looked after by family. We hold your hand from first email to twelfth-month follow-up.
Enquiry
From the moment you write to us, your concierge takes on your case. Within twenty-four hours, you will hear back — by email, WhatsApp, or whichever channel you prefer — with a private link to schedule your first consultation.
Consult
A private video consultation, typically forty-five minutes, with the specialist surgeon best suited to your concerns. We discuss your hopes, your medical history, and your timeline — and we tell you, with great honesty, what we recommend and what we do not.
Plan
Within forty-eight hours of your consultation, we send a written treatment plan: the procedure, the surgeon, the dates, the recovery, the costs, and the small things — meals, transport, follow-up. All-inclusive pricing. We refine it together until it feels right.
Arrive
We meet every patient personally at Ngurah Rai International Airport. Your concierge greets you by name; our driver takes you directly to your villa or hotel. Pre-operative scans, if needed, happen the next morning at the hospital — and only the next morning.
Procedure
Procedures are performed at BIMC Hospital Nusa Dua — Indonesia's first ACHSI-accredited international hospital. You will meet your anaesthetist the morning of your procedure; your surgeon will see you immediately before and after; your concierge stays with you from admission to discharge.
Recover
You recover in a private villa, never in a hospital ward. A registered nurse visits every morning for the first seven days; your surgeon sees you twice in the first week; your concierge handles meals, transport, and paperwork. Family welcome at no extra cost.
Homecoming
We see you off the same way we welcomed you — driven to the airport, bags handled, a quiet farewell. The next twelve months are organised: video reviews at one week, one month, three months, six months, and twelve months. Many patients keep their concierge's WhatsApp for years afterwards.
